Bilingual Client Experience Specialist (Inbound & Outbound)

📋 Description

• Manage inbound and outbound interactions via phone, email, and case management.
• Build relationships and support clients with product/services knowledge.
• Coordinate appointments and suggest services aligned with health goals.
• Increase revenue through cross-selling and upselling while preserving client experience.
• Explain fees, invoices, and policies; resolve related questions.
• Collaborate with internal teams to ensure seamless service delivery.

🎯 Requirements

• Bachelor's or related diploma preferred.
• 1–2+ years in customer service or related client-facing environment.
• Fluency in Mandarin and/or Cantonese, both spoken and written.
• Strong communication, interpersonal, and problem-solving skills.
• Sales orientation with cross-selling opportunity awareness.
• Organized with multitasking and time-management abilities.

🎁 Benefits

• Full-time, permanent employment with long-term growth opportunities.
• Fully remote position with home-based flexibility.
• Competitive compensation with first-year on-target earnings and potential commission.
• Opportunity to develop expertise in client experience and healthcare services.
• Collaborative team environment; training and mentorship opportunities.
• Occasional in-person events in the Toronto area.