Bilingual Client Relations and Intake Coordinator

📋 Description

• Serve as the primary point of contact for prospective clients throughout the initial intake process.
• Conduct initial immigration intakes and gather detailed, accurate client information.
• Schedule consultations, appointments, and meetings with clients and prospective clients.
• Follow up with potential clients regarding eligibility, consultations, and next steps.
• Answer and manage urgent inbound calls from prospective clients.
• Communicate with existing clients regarding case updates, general questions, and relevant next

🎯 Requirements

• Fluent English and Spanish communication skills, both written and verbal.
• Strong customer service experience with a demonstrated commitment to client satisfaction.
• Experience handling sensitive, confidential, or urgent client situations is highly preferred.
• Ability to communicate with empathy, professionalism, and cultural sensitivity during high-stress
• Strong active listening and interpersonal communication skills.
• Excellent organization, follow-up, and time management abilities.

🎁 Benefits

• Monthly compensation range of US$1,142–$1,220.
• 100% remote, home-based position.
• Full-time, long-term career opportunity.
• Paid time off.
• Bonuses.
• Parental leave.