Bilingual Client Satisfaction Coordinator

📋 Description

• Build and maintain strong client relationships by understanding requirements, managing
• Coordinate new and existing client accounts and support seamless program implementation and ongoing
• Monitor compliance with client service level agreements (SLAs), working with relevant departments
• Track client satisfaction and service performance, supporting the objective of maintaining a 95%
• Respond proactively to client concerns and complaints, aiming to resolve 80% within three business
• Ensure accurate client documentation and communicate essential program processes and updates within

🎯 Requirements

• Bachelor's degree in Management.
• 1–3 years of experience in a client service or client relations role.
• Strong communication and relationship-building skills, with the ability to understand client needs
• Excellent organizational and coordination skills, including the ability to manage schedules
• Analytical and problem-solving abilities, with confidence reviewing performance data, identifying
• Ability to collaborate across departments and communicate program updates clearly and promptly.

🎁 Benefits

• Salary of up to CAD 43,000 per year, with the final offer varying according to location, relevant
• Remote work opportunity available across Canada.
• Opportunity to contribute to client experience and operational improvement initiatives within a