Bilingual Contact Centre Agent

📋 Description

• Provide customer service and support in both English and French, ensuring clear and professional
• Respond to customer inquiries through the contact centre and provide accurate, relevant information.
• Identify customer needs, listen carefully to concerns, and deliver appropriate assistance.
• Investigate and resolve customer issues efficiently, escalating matters when necessary.
• Maintain a high level of customer satisfaction through courteous, helpful, and solutions-oriented
• Apply professional etiquette and effective communication practices across all customer interactions.

🎯 Requirements

• High school diploma or equivalent qualification is required; a bachelor's degree is preferred.
• At least 2 years of experience in customer service, contact centre operations, or a related field.
• Strong spoken and written communication skills in English and French.
• Ability to handle customer inquiries professionally and provide clear, accurate information.
• Excellent active listening skills and the ability to understand and respond to customer needs.
• Strong problem-solving skills and the ability to manage customer concerns effectively.

🎁 Benefits

• Remote, work-from-home arrangement.
• Full-time employment.
• Compensation details are determined according to the candidate's work location, qualifications
• Further details about the compensation package are provided during the initial screening
• Opportunity to work within an international organization supporting complex legal and professional
• Access to a collaborative, values-driven working environment.