Bilingual Customer Care Specialist - English and Spanish

📋 Description

• Manage high volumes of inbound customer inquiries through phone calls, emails, and chats in both
• Resolve customer concerns related to billing, order placement and modifications, exchanges
• Provide accurate, professional, and empathetic assistance while aiming to resolve issues during the
• Navigate multiple internal systems simultaneously while meeting established productivity
• Document customer interactions thoroughly and complete necessary follow-ups to ensure timely and
• Apply sound judgment when addressing complex or sensitive situations, balancing customer

🎯 Requirements

• At least two years of phone-based call center experience supporting U.S. retail and/or e-commerce
• C2-level proficiency in both English and Spanish, with advanced verbal communication, active
• Experience handling international customer interactions across phone, email, and chat channels
• Previous experience working remotely, with the ability to maintain productivity, focus, and
• Minimum typing speed of 40 words per minute, with strong accuracy and attention to detail.
• Excellent interpersonal and communication skills, including the ability to explain solutions

🎁 Benefits

• Fully remote, work-from-home arrangement on a continuous basis.
• Company-sponsored medical insurance covering employees and their family members.
• Company-sponsored life insurance.
• Group personal accident insurance.
• Gratuity benefits.
• Hardship allowance paid in addition to the monthly salary.