Respond to patients' inquiries via email, chat and phone
Communicate clearly and effectively with patients in both French and English, through email and
Assist with patient onboarding, product education, and general troubleshooting across our platform
Troubleshoot issues with account management, shipments, and billing
Be the eyes and ears of the patient, alerting the development and pharmacy teams of any technical
Provide best-in-class customer service to our patients; your interactions with patients will be the

🎯 Requirements

Excellent written and verbal communication skills in both English and French
Availability to work some remote weekend hours if required
Desire to help patients solve complex problems
Ability to think quickly, work autonomously, and de-escalate patients
Strong organizational skills and careful attention to detail
Willingness to participate in ongoing learning

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