Bilingual Customer Experience Representative

📋 Description

• Provide positive customer experiences and troubleshoot basic technical issues primarily through
• Provide customer support through digital channels when required.
• Assist customers with product-related issues and identify appropriate resolutions or next steps.
• Escalate complex cases or seek guidance from internal resources and subject matter experts when
• Guide customers through installation, mobile application setup, product registration, and other
• Act as the voice of the customer by communicating recurring issues, case drivers, and known

🎯 Requirements

• Bilingual proficiency in French and English is required.
• Minimum 3 years of customer service experience preferred.
• High school diploma or GED required; a bachelor's degree is an asset.
• At least 1 year of experience handling a high volume of customer inquiries.
• Ability to type at least 55 words per minute at corrected/net speed.
• Excellent written and verbal communication skills, including strong grammar and punctuation.

🎁 Benefits

• Fully remote work opportunity available in Alberta, British Columbia, Manitoba, Nova Scotia
• Full-time schedule, generally Monday to Friday from 9:00 a.m. to 5:30 p.m. EST.
• Potential requirement to work weekends or holidays when business needs require.
• Competitive base salary of CAD $44,000–$64,000, depending on skills, experience, and other
• Eligibility for a 5% bonus incentive.
• Eligibility for paid time off and holiday pay.