Bilingual Customer Experience Specialist

📋 Description

• Handle live customer contacts through phone, chat, and/or email for up to 100% of scheduled working
• Navigate established tools, policies, workflows, and knowledge-base resources to resolve a broad
• Investigate complex or unusual cases by reviewing account history, order details, previous
• Resolve edge cases by following documented procedures, seeking guidance when needed, and escalating
• Create internal transfer tickets and maintain clear, detailed case documentation so downstream
• Identify recurring customer pain points, operational challenges, tooling issues, policy

🎯 Requirements

• Have a high school diploma or equivalent; some college education or specialized training is a plus.
• Bring at least 1 year of experience in a customer-facing environment such as customer support
• Be fluent in Spanish, both spoken and written, and able to communicate clearly and professionally
• Be comfortable handling live customer contacts for most of the working day in a fast-paced
• Demonstrate exceptional written and verbal communication skills, strong attention to detail, and
• Possess strong problem-solving and investigative skills, with the ability to interpret account and

🎁 Benefits

• Base pay varies by permanent work location, with the following U.S. ranges: CA, NY, CT, NJ
• WA: $19.71–$20.92 USD per hour.
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $19.23–$20.19 USD per hour.
• All other states: $17.31–$18.27 USD per hour.
• Fully remote work within the United States, supported by a flexible approach to where employees
• Full-time schedule of 40 hours per week, with a regular Wednesday-to-Sunday schedule from 10:00 AM