Bilingual Customer Service Representative

📋 Description

• Develop a comprehensive understanding of the current processes, procedures, and tools associated
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.

🎯 Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

🎁 Benefits

• The set pay rate for this role is $20.00 - $21.00 per hour.
• You may be eligible to receive an additional $1.00 per hour upon successful completion of the
• You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per
• Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11