Bilingual Customer Service Representative

📋 Description

• Develop a comprehensive understanding of the current processes, procedures, and tools associated
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.

🎯 Requirements

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED
• Strong quantitative or analytical skills focused on solving problems
• Experience manipulating and entering accurate data

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance