Bilingual Customer Service Representative

📋 Description

• Handle incoming and outgoing phone calls and online chat conversations, providing timely
• Understand patients' needs, motivations, and expectations through active listening and a
• Follow up with prospective patients to maintain engagement, address concerns, and convert inquiries
• Schedule, reschedule, and confirm appointments while helping optimize clinic calendars and
• Meet individual performance targets related to appointment bookings, conversion rates, and
• Create, update, and maintain accurate patient records, document interactions, and assign

🎯 Requirements

• High school diploma or equivalent.
• At least six months of experience in customer service, call centre operations, chat support
• Fluency in both French and English, spoken and written, with the ability to assist English-speaking
• Excellent verbal and written communication skills, with strong active listening abilities and a
• A consultative mindset and the ability to build trust, understand customer needs, answer questions
• Motivation to achieve and exceed individual targets while contributing to broader team objectives.

🎁 Benefits

• Starting salary: CAD $20 per hour.
• Performance incentives: Monthly bonus potential of up to 20% of salary, with a guaranteed 10% bonus
• Employment stability: Permanent, full-time remote position.
• Flexible work arrangement: Possibility of working four days per week, depending on operational
• Paid vacation: Three weeks of annual paid vacation.
• Personal days: Four additional personal days to manage unexpected situations.