Bilingual Customer Service Representative (Mandarin-English)

📋 Description

• Respond to client emails and portal requests in Mandarin and English
• Handle inbound and outbound calls for Mandarin/English customers
• Assist customers with their needs with empathetic support
• Update and maintain accurate customer records
• Resolve concerns quickly with bilingual communication
• Document interactions and case updates per procedures

🎯 Requirements

• Fluent in English and Mandarin (written & spoken)
• 1+ year CSR experience in B2C or B2B
• Strong English and Mandarin communication (written and verbal)
• Proficient with phone, email, and instant messaging
• Tech savvy with CRM, cloud services, and VoIP
• Knowledge of MS Office and online calendars (e.g., Google Calendar)

🎁 Benefits

• Job Security and Stability
• Paid Training
• 100% Work-From-Home
• Inclusive Culture
• Upskilling Opportunities
• Career Growth opportunities