Bilingual Customer Service Representative (Remote AZ)

📋 Description

• Develop understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors across channels.
• Manage an assigned caseload, maintaining service, productivity, and quality.
• Form working relationships with all partners.
• Support leadership by identifying issues via established escalation pathways.
• Escalate and resolve issues to ensure turnaround times.

🎯 Requirements

• Bilingual in Spanish and English with full professional proficiency.
• 1+ year of experience in high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays, paid sick time, and paid parental leave.
• 401(k) plan participation with company contributions.
• Life and disability insurance.
• Paid wellness time and reimbursements.