Remote bilingual customer service rep for Oscar's Member and Provider Services
Handle daily customer interactions and back-office tasks per SOPs
Manage an assigned caseload across channels with members, brokers, providers, and vendors
Maintain service delivery, productivity, and quality; escalate issues per procedures
Ensure compliance with PHI and applicable laws

🎯 Requirements

Bilingual in Spanish and English with professional proficiency in reading, writing, and speaking
1+ years in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED

🎁 Benefits

Medical, dental, vision benefits; 11 holidays
Paid sick time and 15 vacation days per year
401(k); life and disability insurance; wellness time
$1/hour bilingual bonus after successful bilingual assessment

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