Bilingual Customer Service Representative (Remote TX)

📋 Description

• Understand Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and Oscar vendors across channels.
• Manage a caseload with service, productivity, and quality.
• Build relationships with partners.
• Escalate issues via established escalation pathways.
• Track health of assigned work-in-progress issues.

🎯 Requirements

• Bilingual in Spanish and English with full professional proficiency.
• 1+ years in high-volume or customer-focused setting.
• 6+ months healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid sick time.
• Paid parental leave and 401(k) participation.
• Life and disability insurance and wellness time.
• 15 days of vacation accrual per year.