Bilingual Customer Success Manager

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers in a scalable one-to-many model.
• Deliver value via digital touchpoints: webinars, emails, in-app messages, group sessions.
• Monitor and act on health signals to mitigate risk and drive adoption.
• Execute playbooks to support onboarding, adoption, renewal readiness, and expansion.
• Support customers via structured success journeys and best-practice guidance.
• Identify and escalate at-risk accounts for Sales or higher-touch CS.

🎯 Requirements

• 1-3 years in Customer Success, Account Management, or related SaaS roles.
• Bilingual in English and French and/or Spanish.
• Experience managing high-volume portfolios or scaled/tech-touch models.
• Strong communication for one-to-many formats.
• Data-driven mindset; uses usage data to guide actions.
• Experience with CRM/CS platforms (Planhat, Salesforce).

🎁 Benefits

• Experience in digital customer engagement programs.
• Familiarity with lifecycle automation, segmentation, and playbook design.
• Knowledge of social listening or media intelligence platforms.
• Experience creating customer-facing content (webinars, onboarding materials).
• Basic understanding of data analytics or reporting tools.