Bilingual Customer Support Representative, BMO Insurance

📋 Description

• Support bank clients through inbound and outbound interactions relating to group insurance products
• Provide clear, general information about insurance offerings and direct clients to the appropriate
• Guide clients through online application processes, ensuring they understand the required steps and
• Support customers enrolling in travel insurance by explaining the process and helping them navigate
• Maintain accurate records of customer interactions, follow-ups, and relevant information using
• Meet established performance standards related to call handling, service quality, client

🎯 Requirements

• Fluency in both English and French, with strong spoken and written communication skills in both
• Previous experience in customer service, sales, contact center, or a similar client-facing
• Strong interpersonal and communication skills, with the ability to explain information clearly and
• A client-focused mindset and the ability to build trust while maintaining professionalism in a
• Comfort working with digital tools, CRM platforms, internal systems, and virtual engagement
• Ability to work effectively in a fast-paced, performance-driven environment while managing multiple

🎁 Benefits

• Competitive salary range of $37,000–$70,000 per year, depending on factors such as location
• Potential incentive, performance bonus, or discretionary bonus opportunities depending on the
• Health insurance and other comprehensive employee benefits.
• Accident and life insurance coverage.
• Retirement savings programs.
• Tuition reimbursement and access to extensive learning and development resources.