Bilingual (French/English) Legal Account Manager

📋 Description

• Manage retention, renewals, and revenue growth across a diverse portfolio of Quebec-based law firm
• Achieve or exceed targets related to customer retention, renewal revenue, upselling, and
• Develop and execute strategic account plans that identify expansion opportunities, strengthen
• Proactively understand customer needs, respond to objections and competitive considerations, and
• Use AI tools and customer data to improve account management practices, develop data-informed
• Manage renewal and expansion opportunities throughout the full commercial cycle, from discovery and

🎯 Requirements

• Fluency in both French and English, with excellent written and verbal communication skills and the
• At least 3 years of experience managing and growing an existing B2B customer portfolio, ideally
• Demonstrated success achieving retention, renewal, upselling, or cross-selling targets.
• Experience using AI solutions and productivity tools such as ChatGPT, Claude, Gong, or comparable
• Strong consultative selling and strategic account management capabilities, with the ability to
• Experience working with CRM platforms, managing renewal cycles, negotiating commercial terms, and

🎁 Benefits

• Annual base salary range of CAD $65,400–$109,000, with geographic differentials potentially
• Variable compensation may be included depending on the sales role and applicable compensation
• Home-based position with opportunities across multiple Canadian provinces.
• Flexible working hours designed to support productivity and work-life balance.
• Wellbeing initiatives supporting employee health and overall quality of life.
• Shared parental leave.