Bilingual International Customer Support Representative

📋 Description

• Provide timely and accurate info to international customers via phone, email.
• Manage high-volume international customer accounts and needs.
• Troubleshoot issues and identify root causes.
• Collaborate with Sales to follow up on missing information to process tests.
• Document all customer interactions in our CRM and CS tools.
• Coordinate with logistics to resolve shipping or delivery issues.

🎯 Requirements

• Strong communication; fluency in English and Spanish.
• Two-year degree or 4+ years related experience; undergraduate degree preferred.
• Previous healthcare/biotech/diagnostics customer service experience.
• Ability to work independently and in a global team.
• Excellent problem-solving and attention to detail; documentation.
• Proficient in CRM tools; HIPAA/PHI privacy training within 30 days.

🎁 Benefits

• Comprehensive medical, dental, vision benefits for employees and dependents.
• 401(k) with company match.
• Generous paid time off and company holidays.
• Additional wellness and work-life benefits.