Bilingual Licensed Customer Service Agent (8am - 5pm CST)

📋 Description

• Own high-volume inbound and outbound customer interactions across phone, chat, and email
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with
• Educate policyholders on coverage details, policy changes, and next steps so they can make informed
• Partner with customers' banks and lenders to obtain required documentation and ensure policy
• Navigate multiple internal systems and tools simultaneously to resolve customer inquiries
• Identify process improvement opportunities and share feedback to enhance the customer experience

🎯 Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license (required)
• Bilingual (Spanish-speaking) proficiency
• 6+ months customer service experience in P&C (specifically, home insurance)
• Experience working in a high-volume call center or customer support environment handling inbound
• Hands-on experience servicing homeowners insurance policies
• Ability to clearly explain policy coverage, billing, and underwriting requirements to customers

🎁 Benefits

• Starting on the first day of the month following your start date: comprehensive benefits program
• Multiple medical plan options, dental and vision coverage
• Company-funded HSA contributions
• Company-paid life insurance and short-term disability
• Employee referral bonuses
• Supplemental benefits options: long-term disability, critical illness, accident, legal, pet