Bilingual Licensed Customer Service Manager (10am - 7pm CST)

📋 Description

• Lead, coach, and develop a team of 12–14 licensed Customer Service Agents to achieve individual and
• Drive customer service performance by monitoring key metrics, identifying trends, and implementing
• Analyze team and individual performance data to inform coaching, workforce planning, and
• Develop and implement service initiatives that improve the customer experience and team
• Resolve complex customer escalations while modeling exceptional service and professionalism.
• Partner cross-functionally to ensure agents have the tools, resources, and information needed to

🎯 Requirements

• Property & Casualty (P&C) insurance license.
• 3+ years of customer service or customer support experience, including 2+ years leading customer
• Call center leadership experience.
• Proven experience coaching and developing customer-facing employees to achieve performance goals.
• Experience using performance metrics and data to drive operational improvements.
• Bilingual in English and Spanish

🎁 Benefits

• Offers Equity