Bilingual Member Support Expert - Canada

📋 Description

• Develop expertise in healthcare systems and Alan’s products
• Help members and business customers get the most value from their coverage
• Share insights to improve our products and services
• Support new company onboardings
• Collaborate across teams on strategic initiatives
• Take ownership of strategic projects to help scale Care operations in Canada and improve the member

🎯 Requirements

• 3+ years of relevant experience
• Genuine passion for member support and problem-solving
• Excellent communication and organizational skills
• Ability to simplify complex topics
• Fluency in written and spoken English and French (mandatory)
• Comfortable with technology and multi-channel support, using AI enthusiastically to structure

🎁 Benefits

• Competitive salary and equity
• Six weeks of vacation and flexible working hours
• Comprehensive health insurance, 100% covered by Alan for you and your family
• Four days per week in our Toronto office, with lunch allowance, coffee, and snacks
• High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones
• Fully reimbursed TTC monthly pass