Bilingual Member Support Expert - Canada 🇨🇦

📋 Description

• Provide timely, transparent, and empowering support to Alan members.
• Develop expertise in healthcare systems and Alan’s products.
• Help members and business customers get the most value from their coverage.
• Share insights to improve our products and services.
• Support new company onboardings.
• Work with a high degree of autonomy within a small team.

🎯 Requirements

• 3+ years of relevant experience
• Genuine passion for member support and problem-solving
• Excellent communication and organizational skills
• Can simplify complex topics
• Fluent in written and spoken English and French (mandatory)
• Comfortable with technology and multi-channel support, uses AI enthusiastically to structure

🎁 Benefits

• Competitive salary and equity
• Six weeks of vacation and flexible working hours
• Comprehensive health insurance, 100% covered by Alan for you and your family
• Four days per week in our Toronto office, with lunch allowance, coffee, and snacks
• High-quality equipment, including a MacBook Air and Bose noise-cancelling headphones
• Fully reimbursed TTC monthly pass