Bilingual Member Support Expert (EN/FR) - Canada 🇨🇦

📋 Description

• Provide timely, transparent, and empowering support to Alan members.
• Develop expertise in healthcare systems and Alan’s products.
• Help members and business customers get the most value from their coverage.
• Share insights to improve our products and services.
• Support new company onboardings.
• Collaborate across teams on strategic initiatives.

🎯 Requirements

• 3+ years of relevant experience
• Excellent communication and organizational skills
• Ability to simplify complex topics
• Fluent in both written and spoken English and French (mandatory)
• Comfortable with technology, AI-powered tools, and multi-channel support
• Demonstrates empathy, initiative, adaptability, and sound judgment

🎁 Benefits

• Competitive salary and equity
• Six weeks of vacation and flexible working hours
• Comprehensive health insurance, 100% covered by Alan for you and your family
• Lunch allowance, coffee, and snacks while at Toronto office
• High-quality equipment: MacBook Air and Bose noise-cancelling headphones
• Fully reimbursed TTC monthly pass