Bilingual Patient Services Associate

📋 Description

• Enter, update, and maintain accurate patient and program information in internal systems, ensuring
• Support patient enrollment, onboarding, and case updates while ensuring required information is
• Manage inbound and outbound communications by phone, email, and fax in both French and English
• Verify the accuracy and completeness of information provided by patients and healthcare
• Respond to routine inquiries from patients, healthcare providers, and other program stakeholders in
• Track and document program activities, including required safety, privacy, and compliance records

🎯 Requirements

• High school diploma or equivalent
• 0–1 year of experience in customer service, administration, data entry, healthcare support, or a
• Fluency in both French and English, written and verbal, is required
• Strong data entry and computer skills, including familiarity with Microsoft Office and CRM or
• Excellent attention to detail, accuracy, and consistency when handling sensitive information
• Strong communication and interpersonal skills, with the ability to interact professionally with

🎁 Benefits

• Base salary range of $36,200–$60,300
• Potential additional compensation, such as an annual bonus or long-term incentive opportunities
• Fully remote work opportunity for candidates located anywhere in Canada
• No travel required
• Opportunity to build experience in patient services, healthcare administration, data management
• Exposure to Patient Support Programs and collaboration with patients, healthcare professionals, and