Billing Agent (Contract)

📋 Description

• Contact patients to collect missing insurance information.
• Verify insurance eligibility and benefits using Waystar, Availity, and payer portals.
• Confirm network participation and authorization requirements.
• Communicate with insurance carriers for additional information.
• Document all insurance verification details in patient records.
• Assist commercial patients with payment methods and Financial Responsibility Forms.

🎯 Requirements

• 5+ years in Customer Support, Customer Success, Account Management, or healthcare ops.
• Experience with insurance verification and patient billing processes.
• Google Workspace and Microsoft 365 proficiency.
• Strong Excel and reporting skills.
• Experience with Waystar, Availity, eClinicalWorks, or NICE inContact is a plus.
• Accurate data entry and documentation skills.

🎁 Benefits

• Make a meaningful impact on patients every day.
• Remote work flexibility.
• Growth in a mission-driven team.
• Collaborative environment with opportunities in healthcare access.