Billing Analyst

📋 Description

• Act as a primary point of contact for routine customer billing inquiries, delivering professional
• Manage and resolve Salesforce cases generated from billing inquiry submissions, ensuring a
• Address customer inquiries regarding invoices, payments, billing errors, credits, refunds
• Partner with Customer Support and Account Management teams to resolve complex questions, escalating
• Execute standard end-to-end billing cycles for subscription accounts, including processing
• Monitor and verify billing data accuracy prior to invoice distribution to minimize errors and

🎯 Requirements

• 2-4 years of experience in billing operations, accounts receivable, or revenue operations
• Hands-on experience with billing platforms (e.g., Zuora) and CRM software (e.g., Salesforce).
• Solid understanding of basic accounting principles and subscription billing mechanics.
• High level of attention to detail and accuracy when handling numerical data and customer accounts.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to prioritize workload, manage multiple daily tasks, and meet deadlines in a fast-paced

🎁 Benefits

• Industry-leading benefits package including medical, dental, and vision insurance for you and up to
• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (includes 5 Karbon Days per year)