Billing & Collections Specialist

📋 Description

• Manage the billing inbox, respond to customer billing questions, and process billing-related change
• Process and post paper checks, deposits, and electronic customer payments accurately and on time.
• Monitor overdue accounts and conduct proactive collection calls to support timely payments.
• Manage service disconnect requests, customer success cases, and billing cases through the company’s
• Review and process overage billing, ensuring customer usage overages are accurately identified and
• Use credit risk information from tools such as Creditsafe and Dun & Bradstreet to inform

🎯 Requirements

• Associate’s degree in Finance, Accounting, or a related field, or 3–5 years of relevant billing and
• Strong understanding of billing, accounts receivable, collections policies, and related procedures.
• Experience working for a telecommunications or IT services organization is preferred.
• Experience processing circuit and service disconnect requests is preferred.
• Experience using billing systems such as NetSuite or similar platforms.
• Familiarity with credit reporting and risk management tools such as Creditsafe or Dun &amp

🎁 Benefits

• Work arrangement: 100% remote position.
• Career growth: Opportunities to develop within a rapidly growing technology organization.
• Innovation-focused environment: A workplace that encourages new ideas, innovation, and process
• Meaningful impact: Direct contribution to customer billing experiences and the organization’s
• Flexible time off: Flexible PTO to support work-life balance.
• Team culture: Opportunities to participate in fun company events and team activities.