Billing & Collections Specialist

📋 Description

• Manage the billing inbox, respond to customer billing questions, and process billing-related change
• Process and post paper checks, deposits, and electronic customer payments accurately and on time
• Monitor overdue accounts and conduct proactive collection calls to support timely payments
• Manage service disconnect requests, customer success cases, and billing cases through the company's
• Review and process overage billing, ensuring customer usage overages are accurately identified and
• Use credit risk information from tools such as Creditsafe and Dun & Bradstreet to inform

🎯 Requirements

• Associate's degree in Finance, Accounting, or a related field, or 3-5 years of relevant billing and
• Strong understanding of billing, accounts receivable, collections policies, and related procedures
• Experience working for a telecommunications or IT services organization is preferred
• Experience processing circuit and service disconnect requests is preferred
• Experience using billing systems such as NetSuite or similar platforms
• Familiarity with credit reporting and risk management tools such as Creditsafe or Dun &amp

🎁 Benefits

• Flexible PTO
• Employee referral bonuses
• Opportunities to develop within a rapidly growing technology organization
• Innovation-focused environment
• Hands-on experience with billing platforms, credit risk tools, data analysis, automation, and
• Meaningful impact through direct contribution to customer billing experiences and the