Billing Operations Lead

📋 Description

• Oversee and optimize the end-to-end billing lifecycle across all Instacart Marketplace retailers
• Own and operate billing portfolios across strategic retail partners and multiple revenue streams
• Develop and maintain billing policies, SOPs, and quality standards, resolving discrepancies and
• Build dashboards, reporting, and KPIs tracking billing health in collaboration with Finance Systems
• Scope and deliver billing system enhancements, integrations, and automation opportunities with
• Enforce internal controls, audit requirements, and contractual billing terms, mentor junior team

🎯 Requirements

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606)

🎁 Benefits

• Flex First remote work policy
• New hire equity grant and annual refresh grants
• Highly market-competitive compensation and benefits