Billing & Refunds Coordinator

📋 Description

• Address Customer Experience tickets related to payments, invoicing, refunds.
• Monitor customer accounts; apply cash receipts, wire/ACH payments; reconcile discrepancies.
• Prepare daily/monthly journal entries in ERP for Cash and A/R.
• Process Sales Team requests, refunds, credits, rate adjustments, and other one-off payment issues in Admin, Stripe and Avalara.
• Identify opportunities to streamline automation across AP/AR workflows; update memos and process flowcharts.
• Sales Tax Exemption maintenance and refund processing in Avalara.

🎯 Requirements

• Bachelor's degree or progress toward degree in Accounting/Finance/Business preferred.
• 4-6 years in Accounts Receivable, Treasury, bookkeeping or related finance roles.
• Familiarity with basic accounting principles and ERP systems (Stripe/Oracle Fusion preferred).
• Strong Excel skills and detail-oriented in data entry and transaction processing.
• Excellent communication and organizational skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.

🎁 Benefits

• Remote, distributed teams across US and LatAm.
• Opportunities for learning, growth, and impact.
• Working with cutting-edge cloud technologies.