Billing Support Analyst - Philippines

📋 Description

• Answer billing questions in our support queue, explaining charges, proration and plan changes in
• Diagnose the technical issues behind billing tickets, like a seat that is billed but not in use or
• Prepare, correct and send invoices; process refunds, credits and cancellations within policy
• Spot patterns in billing tickets and turn them into fixes, process changes or product feedback
• Use AI and automation to work faster, while knowing where accuracy, privacy and customer trust
• Take on ad-hoc analysis and projects that keep billing records correct

🎯 Requirements

• 3+ years of combined experience in technical customer support and billing support (invoicing
• Experience at a technology or SaaS company
• Hands-on experience with Stripe and/or accounting and billing software (e.g., QuickBooks, Xero
• You are very strong with numbers. Proration, percentages, discounts and reconciliations come easily
• You are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain.
• Working knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You

🎁 Benefits

• Remote-first with async-friendly workflows and a globally distributed team
• A product with strong market fit and a loyal, engaged customer base
• A culture that values autonomy, quality, innovation and momentum
• Competitive compensation and flexible time off
• An inclusive, thoughtful team that values long-term success for customers and for each other