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Billing Support Manager

Added

12 days ago

Location

🌍 Asia

Type

Full time

Salary

Salary not provided

Related skills

github qa stripe cursor

📋 Description

Directly manage ~10 billing agents on the APAC shift.
Own QA, training, escalation playbooks, and hiring programs.
Coaching, scheduling, queue health, and escalations.
Work credibly with Product and Engineering.
Remote role based in the Philippines.

🎯 Requirements

7+ years in customer support ops, 2+ in management.
Built operational programs: QA, training, escalation processes.
Strong people development: coaching, promotions, calibrations.
Billing/payments domain experience: Stripe, refunds, disputes.
Analytical skills with data, dashboards, metrics.
Technical literacy: Git/GitHub, debugging, dev workflows.

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