Billing Support Specialist

📋 Description

• Provide initial and timely responses to all support cases for a variety of topics, from billing or
• Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
• Triage support cases including directing users to previous answers, code examples, documentation
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

🎯 Requirements

• Experienced in customer support, with 2+ years of experience providing billing support to technical
• Excellent communication skills and fluency in English.
• Communicate clearly across both technical and non-technical audiences
• Have experience in async or globally distributed teams
• Are comfortable navigating ambiguity and moving quickly
• Being proficient in SQL is a bonus

🎁 Benefits

• Fully Remote - We hire globally, WeWork membership or co-working allowance
• ESOP - equity ownership in the company
• Tech Allowance - budget for work environment setup
• Health Benefits - 100% coverage for employees, 80% for dependents
• Annual Off-Sites - company gathering once a year
• Flexible Work - asynchronous and self-managed time