Billing Support Specialist

📋 Description

• Serve as the primary point of contact for billing-related customer inquiries — invoices, payments
• Patiently walk customers through billing questions, explaining charges and resolving issues with a
• Identify recurring billing questions and contribute improvements to invoicing templates, FAQs, and
• Set up and maintain enterprise account billing using our internal tools: create subscriptions when
• Help ensure enterprise clients are billed correctly and completely; catch and resolve discrepancies
• Own dunning communications (payment reminders, overdue notices) end-to-end.

🎯 Requirements

• A genuine customer service orientation — patient, personable, comfortable getting on the phone to
• Experience resolving billing disputes, collections, or accounts receivable/payable issues.
• Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus).
• Prior experience in industries with intricate billing, healthcare billing/insurance coordination
• Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding.
• Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus.

🎁 Benefits

• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• 401(k) matching
• 100% remote work