Billing Support Specialist

📋 Description

• Own and resolve billing-related support tickets, including subscription management, refunds
• Provide clear, accurate, and timely responses to customers regarding billing policies, charges, and
• Exercise sound judgment when evaluating customer requests, including refund exceptions, billing
• Handle difficult customer conversations with empathy, professionalism, and a solutions-oriented
• Investigate billing discrepancies and collaborate with internal teams when additional support or
• Work closely with Customer Success, Finance, and Engineering to resolve billing issues and improve

🎯 Requirements

• At least 2 years of experience in customer support, billing support, subscription management, or a
• Excellent written and verbal communication skills, with business fluency in English.
• Strong understanding of subscription-based billing models, including recurring payments, renewals
• Excellent problem-solving skills and the ability to make thoughtful decisions in complex customer
• Strong customer-first mindset with the ability to balance customer satisfaction and company
• Experience handling difficult or sensitive customer conversations.

🎁 Benefits

• Work on cutting-edge technology with real-world impact
• Collaborative and innovative environment
• Competitive salary, equity, and benefits
• Professional development opportunities