Billing Tech Support Specialist (B2B SaaS)

📋 Description

• Respond to RCM and billing software questions via email on our help desk to aid customers
• Triage tickets and escalate to appropriate teams with necessary details for resolution
• Support engineering ticket creation, review, and prioritization
• Develop deep understanding of our product offerings to respond to inquiries across our single-channel support
• Promote customer satisfaction by understanding each customer's evolving needs
• Identify opportunities to improve product and service features

🎯 Requirements

• 3+ years in customer-facing roles such as tech support
• Medical billing background required; Physical Therapy billing strongly preferred
• Experience in clinical development or medical billing operations
• Highly analytical mindset with the ability to troubleshoot test use cases in software
• Proactive, self-motivated and self-directed, with the ability to learn quickly
• Proficient in Zendesk or similar customer support software

🎁 Benefits

• Remote/hybrid environment
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits