BPO Manager

📋 Description

• Support day-to-day BPO operations and admin tasks.
• Primary contact for internal customers submitting BPO requests.
• Bridge business, vendors, and stakeholders for onboarding and reporting.
• Oversee onboarding, change management, and reporting.
• Maintain documentation and trackers (MSAs, SOWs, Work Orders).

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2+ years in administrative operations, vendor management, or shared services.
• Strong organizational and communication skills with high attention to detail.
• Ability to handle multiple requests and maintain clear documentation.
• Proficiency in Microsoft Excel / Google Sheets, Confluence, and Jira.
• Experience with international teams or outsourcing vendors is a plus.