BPO Manager

📋 Description

• Maintain BPO docs: MSAs, SOWs, work orders, onboarding/offboarding.
• Coordinate document flow with Legal, Finance, HR, and vendors.
• Update trackers and databases (Confluence, Jira, Excel).
• Verify paperwork before onboarding or contract renewal.
• Act as first point of contact for BPO requests.
• Coordinate onboarding/offboarding with IT and HR.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 2+ years of experience in administrative operations, vendor management, or shared services.
• Strong organizational and communication skills with attention to detail.
• Ability to handle multiple requests simultaneously and maintain documentation.
• Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar).
• Experience working with international teams or outsourcing vendors is a plus.