BR Customer Success Associate - English and Portuguese Speaking

📋 Description

• Provide customer-centric support to a leading betting operator
• Resolve issues on FTR/FCR to ensure first-contact resolution
• Educate customers on SportyBet products and services
• Maintain accurate customer records and provide feedback to product teams
• Collaborate with international teams and stakeholders
• Promote the brand and act as a Sporty ambassador

🎯 Requirements

• 1-2 years customer support experience
• Fluent English and Portuguese, verbal and written
• Comfortable speaking with customers on the phone
• Familiar with Freshdesk, Jira, or Zendesk
• Strong problem-solving, analytical, and multitasking skills
• Ability to work well in an international remote team

🎁 Benefits

• São Paulo office
• 30 days paid annual leave
• Referral bonuses and flash bonuses
• Top-of-the-line equipment
• Annual company off-site team building