Branch Member Service Associate - Bowie, MD

📋 Description

• Empathizes with members and provides solutions to make it easy for members to acquire and
• Identifies member needs to provide solutions on products that meet the member's needs and
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and
• Processes a variety of financial transactions on member accounts including deposits, withdrawals
• Handles complex member situations such as deceased member, guardianships, and representative payee
• Handles consumer loan application processing, document collection, and disbursements.

🎯 Requirements

• High school diploma or general education degree (GED).
• Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings
• Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts
• Experience with sales/cross-selling.
• For MSA III: Bank/Credit Union experience with broad and advanced financial products such as Life
• For MSA III: Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan

🎁 Benefits

• Salary: Position is overtime eligible.
• Branch MSA II: $23 - $24.50 per hour
• Branch MSA III: $26 - $27.50 per hour
• Work Schedule: All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs
• NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k)
• Insurance coverage begins the 1st day of the month, following 30 days after hire date.