Branch Member Service Associate (Part-Time)

📋 Description

• Deliver exceptional member service and promote NASA FCU products.
• Identify member needs and match solutions to financial goals.
• Respond to inquiries about accounts, rates, cards, and loans.
• Process deposits, withdrawals, transfers, loan payments, checks, ACH/direct deposits.
• Handle complex member situations (deceased, guardianships, representative payee).
• Support Call Center queues (phone and email) and assist across branches; travel as needed.

🎯 Requirements

• High school diploma or GED.
• 1+ year customer service with cash handling.
• Bank/Credit Union experience; knowledge of financial products.
• Cash handling experience required.
• Experience opening personal and specialty accounts.
• Strong verbal communication and customer service skills.

🎁 Benefits

• 401(k) match up to 6% with immediate vesting.
• Gain Sharing Bonus (eligibility rules apply).
• Life Insurance/AD&D.
• Vacation Leave.
• Sick and Safe Leave.
• 11 Paid Holidays.
• Education Assistance.
• Employee Referral Bonus.
• Credit Union Membership Eligible.
• Employee Assistance Program.
• Identity Theft Protection (additional fee for family).
• Pet Health Insurance.
• Employee Discount Program.