Branch Member Service Associate - Rockville, MD

📋 Description

• Empathizes with members and provides solutions to make it easy for members to acquire and
• Identifies member needs to provide solutions on products that meet the member's needs and
• Responds to member inquiries regarding the operation of accounts, interest rates on savings and
• Processes a variety of financial transactions on member accounts including deposits, withdrawals
• Handles complex member situations such as deceased member, guardianships, and representative payee
• Handles consumer loan application processing, document collection, and disbursements.

🎯 Requirements

• High school diploma or general education degree (GED)
• A minimum of one year of customer service experience with cash handling or Bank/Credit
• For MSA II: Bank/Credit Union experience with at least 6-months of opening Personal Accounts such
• For MSA II: Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial
• For MSA III: Bank/Credit Union experience with Broad and Advanced financial products such as Life
• For MSA III: Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan

🎁 Benefits

• Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)
• Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)
• Dental Insurance: Generous employer contribution toward premium
• Vision Insurance: Generous employer contribution toward premium
• Long-term Disability Insurance