Brand Payments Team Lead

Added
21 days ago
Type
Full time
Salary
Salary not provided

Related skills

excel zendesk kpi reporting pivot tables english communication

πŸ“‹ Description

  • Serve as second contact for Brand Payments Associates; escalate to Supervisor.
  • Complete KPI reporting for Brand Associates weekly.
  • Answer escalated questions from cross-functional partners (ops, accounting).
  • Ensure Zendesk requests are completed per SLAs.
  • Lead calls with brand partners.
  • Collaborate with Supervisor on special projects and system enhancements.

🎯 Requirements

  • 3-4 years in accounting/finance operations; degree preferred.
  • Proficiency with financial systems; QuickBooks a plus.
  • 1-2 years leadership in accounting ops.
  • Strong analytical and troubleshooting in payments.
  • Advanced Excel: VLOOKUP, SUMIF, Pivot tables.
  • Excellent English verbal and written communication.
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