Stripe

1,001-5,000 employees
184 jobs posted

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Bridge Operations Associate

Added

13 days ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

slack documentation sql apis operations

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Analyze and troubleshoot complex issues via Slack and API docs.
Develop expertise with Engineering, Product, and Operations to diagnose issues.
Optimize and scale support processes using data-driven insights.
Lead continuous improvement initiatives to hit KPIs.
Create and refine self-service docs to empower users.
Push for innovation in user support strategies and operations.

🎯 Requirements

1-5 years in a customer support role.
User-first mindset and problem-solving.
Excellent written and verbal communication.
Strong analytical thinking and problem solving.
Familiarity with SQL and premade queries.
Prior cryptocurrency support experience; weekend shifts may be required.

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