Build & Release Support Engineer | CI/CD

📋 Description

• Provide frontline technical support via Slack and ticketing systems.
• Diagnose and troubleshoot build failures, broken pipelines, and dependency conflicts.
• Investigate issues with Maven, Docker, Jenkins, Artifactory, and Spinnaker.
• Manage incidents by identifying root causes and coordinating investigations.
• Prepare thorough escalations with logs, reproduction steps, and context.
• Maintain technical documentation, FAQs, and troubleshooting guides.

🎯 Requirements

• 2–5 years in Build/Release Engineering, DevOps, or SRE with CI/CD support.
• Proficiency with Git and CI/CD platforms like Jenkins, GitHub Actions, GitLab CI.
• Hands-on with Maven/Gradle, Artifactory/Nexus, and deployment tools like Spinnaker.
• Strong Linux/Unix skills and scripting in Python and/or Bash.
• Practical knowledge of Docker; Kubernetes is a plus.
• Understanding of software supply chains, dependency management, and release processes.

🎁 Benefits

• Fully remote work from eligible US locations.
• Exposure to large-scale engineering environments.
• Opportunities for continuous learning and technical growth.
• Hands-on experience with modern deployment and artifact tools.
• Remote-first, trust-based culture.
• Collaboration with international teams.