Analyze business and operations requirements across programs and enclaves.
Support Tier 1 and 2 operations via process analysis, reporting, and monitoring.
Define and maintain incident management, escalation, and notification procedures.
Monitor and report on operational metrics, SLOs, and service performance.
Gather, document, and manage business, functional, and operational requirements.
Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment.

🎯 Requirements

Top Secret SCI security clearance.
Bachelor’s degree.
3+ Years of Cyber Triage.
3+ Years of Enterprise Performance Reporting.
5+ Years of Escalations & Notifications experience.
3+ Years of Executive Presentations experience.

🎁 Benefits

Competitive benefits package
Value diverse perspectives
Benefits page: https://m9solutions.com/why-join-m9/#our-benefits

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