Business Analyst

📋 Description

• Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon
• Engineer prompts and tool-calling integrations at production scale: SearchProfiles lookups, case
• Implement barge-in handling, fallback, and error-recovery behavior for voice AI, and validate it
• Optimize inference cost and latency hands-on: model tier selection (Haiku vs. Sonnet vs. Opus)
• Diagnose AI agent performance using observability tooling (agent spans, and CloudWatch) that
• Build conversational experiences where intent-based NLU is the right fit, including multilingual

🎯 Requirements

• 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect
• Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens
• Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development
• Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering
• Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment
• Experience shipping and supporting production systems, testing discipline, observability

🎁 Benefits

• Medical Insurance for you and eligible dependents
• 401k plan with company match up to 4% and immediate vesting
• Competitive phantom equity
• Company issued laptop
• Dental and Vision insurance
• Term Disability Insurance