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ALTEN

Business Analyst ServiceNow (H/F) - (Secteur Banque Assurance)

Hybrid

Engineering

Added

13 days ago

Location

🌍 Worldwide

Type

Full time

Salary

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javascript rest apis itil servicenow itsm

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📋 Description

Recueillir et formaliser les besoins métiers pour les solutions ServiceNow
Configurer et personnaliser des applications ServiceNow (incidents, demandes, catalogues)
Collaborer avec les équipes techniques pour intégrer ServiceNow avec d'autres systèmes
Former les utilisateurs et rédiger la documentation technique
Participer à l'amélioration continue des processus via ServiceNow

🎯 Requirements

Diplômé d'une école d'ingénieur en informatique (Bac+5)
2 ans minimum d'expérience en tant que Business Analyst ou consultant fonctionnel
Spécialisation ServiceNow (certifications CSA/CAD un plus)
Maîtrise des modules ServiceNow (ITSM, ITOM, CSM, HRSD) et ITIL
Expérience impérative dans le secteur bancaire/financier
Connaissance des APIs REST/SOAP, JavaScript, Agile/Scrum

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