Business Applications Administrator

📋 Description

• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise
• Leverage generative AI platforms (Gemini, Claude, and internal custom AI assistants) to accelerate
• Provide dedicated operational readiness and real-time support during high-stakes business periods
• Serve as an escalation partner and technical mentor to frontline system administrators and support
• Manage user provisioning, security controls (profiles, roles, permission sets), workflow
• Maintain data flow and operational health between Salesforce and third-party SaaS platforms (e.g.

🎯 Requirements

• 4+ years of hands-on experience in business systems administration or technical application support
• Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission
• Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira
• Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance
• Proven track record collaborating effectively with cross-functional and distributed teams across
• Outstanding analytical troubleshooting abilities, active listening skills, and clear technical